How can we help?

Yes! When setting up your fundraising page, you can add a cover photo and story for your fundraising page as well as a custom thank you message for any donors. You can also choose between our ‘hero’ and ‘classic’ page templates to customise your page’s look.

Once created, you can add posts containing text and media to provide updates to your page using the ‘Add Image/Media’ button. You’re also able to integrate Strava to track your progress if you’re taking on a sporting challenge.

We also offer the ability to generate a unique QR code for your page, and custom widgets to link to your fundraising page for integration in other sites or live broadcasting software.

We can accept donations from anywhere in the world, in the following currencies:
GBP, USD, EUR, AUD, CAD

If you wish to change the currency when donating, you can use the ‘Switch Currency’ button on any fundraising page. 

We are able to facilitate payment for donations via bank transfer for any fundraiser on GiveWheel. When you opt to process a payment via this method, we’ll automatically generate an invoice, and you can add any memo details for reporting purposes. Invoices need to be paid via UK bank transfer using the details and payment reference provided on the invoice. Depending on your card and location, a bank transfer may also result in lower payment processing fees.

If you attempt to donate more than £500.00 to any fundraiser on GiveWheel, we’ll automatically offer the choice of a bank transfer rather than a card payment. If you’re looking to donate less than this, you can manually pay by bank transfer by adding /bank-transfer/ to the URL of any fundraising page.

Yes - GiveWheel provides functionality for fundraisers to implement ticketing to their fundraising pages - whether this is to run an event, raffle, prize draw or lottery. To get started setting up a ticketed event, start setting up a fundraiser and select ‘ticketing, events and prize draws’ when selecting your page type.

If you are setting up a prize draw, make sure you fully understand and comply with the rules set out by the Gambling Commission. As the fundraiser, you are responsible for complying with them, and GiveWheel is unable to provide legal advice.

You may need to provide terms and conditions for the prize draw and may also need to provide a free entry route. In providing any information relating to the event, GiveWheel is not taking on any responsibility as a promoter, under the UK Code of Non-Broadcast Advertising and Direct & Promotional Marketing (CAP code) or otherwise.

Absolutely - you can set up a recurring donation and split this between as many charities as you wish.

You can set up a recurring donation by selecting the ‘Donate’ button from your dashboard or by clicking here.

This will lead you to create a GiveWheel where you can add your charities and recurring donation amounts. Once ready, you can progress to making your first payment by card. We’ll then handle transferring your donation to each charity at the split you’ve specified. You’ll be charged each month on a recurring basis.

You’re able to amend your GiveWheel, or otherwise cancel this at any time via your dashboard.

Donations made through GiveWheel are transferred to the registered charities according to the split specified by the donor/fundraiser.

Charities can choose whether to receive donations via our non-profit disbursement partner Charities Trust (charity no. 327489) or directly via Stripe.

Charities Trust provide due diligence and secure disbursement services to over 20,000 UK charities. As well as the disbursement of donations, Charities Trust provide an automated Gift Aid reclamation service and reclaimed Gift Aid is transferred to recipient charities in a separate monthly payment once received from HMRC.

For charities receiving donations via Stripe, Gift Aid may be reclaimed directly from HMRC by the charity themselves with exportable reports available through the GiveWheel charity dashboard. For charities that receive donations either via Charities Trust or Stripe, donations are disbursed monthly, even whilst fundraising events are ongoing. For this reason, it may not be possible to change the allocation on a fundraising page once donations have been received.

For charities that receive donations via Charities Trust or Stripe, donations are disbursed monthly on the 1st, even whilst fundraising events are ongoing. It may take 10 working days for funds to reach recipient charities when disbursed via Charities Trust. Disbursements via Stripe will usually be received immediately, but may take up to three working days.

In exceptional cases, GiveWheel may facilitate fundraising for charities where they are not registered with Charities Trust/Stripe or are a non-UK charity. In this case, disbursement may take place after the event has closed, and our team will reach out to the charity directly to process payment.

You’ll always receive a receipt or confirmation via email of any donation made using GiveWheel.

If you’re making a donation to a fundraising page, your donation and message will also instantly appear on the fundraising page.

All donations, whether to a fundraising page or as a one-off or recurring donation to a charity are included in the total on your dashboard, donating and impact pages.

If you need to view your donation history at any point, you can do so by navigating to your Profile > Subscriptions and Billing > View Billing History.

GiveWheel supports more than 23,000 UK charities - and this list is growing every day!

You can view a selection of the charities we support here.

If you want to fundraise for a charity not shown on the link above, get in touch. We’re often able to add new charities on the same working day.

Alternatively, if you have a contact at your chosen charity, you can provide them the following link to sign up with GiveWheel: https://www.givewheel.com/charity-register/