Frequently Asked Questions

We are able to facilitate payment for donations via bank transfer for any fundraiser on GiveWheel. When you opt to process a payment via this method, we’ll automatically generate an invoice, and you can add any memo details for reporting purposes. Invoices need to be paid via UK bank transfer using the details and payment reference provided on the invoice. Depending on your card and location, a bank transfer may also result in lower payment processing fees.

If you attempt to donate more than £500.00 to any fundraiser on GiveWheel, we’ll automatically offer the choice of a bank transfer rather than a card payment. If you’re looking to donate less than this, you can manually pay by bank transfer by adding /bank-transfer/ to the URL of any fundraising page.

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Companies are able to set different access restrictions to enable pages to be publicly accessible or just restricted to employees. You can register employees as part of your company on platform by clicking Settings > Access > Invite users and sending this link to employees. You can also log out of your account and register accounts for your employees individually. Where a large number of employees are being registered, we can also process a CSV upload of email addresses - please get in touch with us to discuss this further.

Free platform:

Fundraising pages: Fundraising pages are by default publicly accessible. Anyone with the link will be able to view these pages, and they may also over time show in search engine results. However, when creating or editing a fundraising page, you have the option to tick 'restrict visibility'. This will prevent any users who are not signed in and registered as employees with your company from viewing the page, enabling you to run internal-only initiatives.

  • Internal (access restricted) pages:
    • Dashboard: Only visible to employees.
    • Donating: Only visible to employees
    • Fundraising: Only visible to employees
    • Settings: Only accessible to company administrators. You can add an unlimited number of administrators at any point.

GiveWheel Company & Company Pro (paid tiers):

Fundraising pages: Fundraising pages are by default publicly accessible. However, when creating or editing a fundraising page, you have the option to tick 'restrict visibility'. This will prevent any users who are not signed in and registered as employees with your company from viewing the page, enabling you to run internal-only initiatives.

  • Internal (access restricted) pages:
    • Dashboard: Only visible to employees.
    • Donating: Only visible to employees
    • Fundraising: Only visible to employees
    • Volunteering: Only visible to employees
    • Portal: Only visible to employees
    • Stories: Only visible to employees
    • Actions: Only visible to employees
    • Impact: Only visible to employees
    • Settings: Only accessible to company administrators. You can add an unlimited number of administrators at any point for settings > Access
    • Administration:
      • Admin dashboard: Only accessible to company administrators
      • Reporting: Only accessible to company administrators
      • Engagement: Only accessible to company administrators

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GiveWheel enables companies to authenticate users with password protection and email domain restriction to ensure only their employees are able to register with a company.

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Yes – certainly. All functionality will work across any offices, and it is our intention to expand our offering overseas. GiveWheel is able to onboard any overseas charity partners for corporate fundraisers. 

Additionally, companies can set up different offices / locations within GiveWheel to track and record activity across offices.

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We are able to facilitate payment for donations via bank transfer for any fundraiser on GiveWheel. When you opt to process a payment via this method, we’ll automatically generate an invoice, and you can add any memo details for reporting purposes. Invoices need to be paid via UK bank transfer using the details and payment reference provided on the invoice. Depending on your card and location, a bank transfer may also result in lower payment processing fees.

If you attempt to donate more than £500.00 to any fundraiser on GiveWheel, we’ll automatically offer the choice of a bank transfer rather than a card payment. If you’re looking to donate less than this, you can manually pay by bank transfer by adding /bank-transfer/ to the URL of any fundraising page.

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Yes – it is possible to export CSV data around your company for even more advanced analytics. These reports can be configured through submitting a request to GiveWheel.

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Yes - GiveWheel provides functionality for fundraisers to implement ticketing to their fundraising pages - whether this is to run an event, raffle, prize draw or lottery. To get started setting up a ticketed event, start setting up a fundraiser and select ‘ticketing, events and prize draws’ when selecting your page type.

If you are setting up a prize draw, make sure you fully understand and comply with the rules set out by the Gambling Commission. As the fundraiser, you are responsible for complying with them, and GiveWheel is unable to provide legal advice.

You may need to provide terms and conditions for the prize draw and may also need to provide a free entry route. In providing any information relating to the event, GiveWheel is not taking on any responsibility as a promoter, under the UK Code of Non-Broadcast Advertising and Direct & Promotional Marketing (CAP code) or otherwise.

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If you pay through Stripe, you will be able to see all upcoming payments on your billing page. If you pay by direct debit, this may not be possible - however you can contact GiveWheel for further details.

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Yes – any charities not currently on GiveWheel can be added the same day.

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Yes – GiveWheel enables companies to match individual fundraising events, and generate an invoice linked to each. We also provide a clear breakdown of matched fundraising payments within billing statements. For more information and to get started with matched fundraising, please click the 'Matched Fundraising' button within the admin panel on your company dashboard or by clicking the icon in the top right of your fundraising list.

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GiveWheel is responsive for mobile devices, and also available as a progressive web app downloadable on mobile devices. 

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A company's donation total includes all donations that are made to any one of its charity partners or charities within a boosted cause for the time period that the cause or charity is selected by each company. All company donation credit is also included in a company's donation total.

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For more information on GiveWheel reward points, visit earning points.

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Company admins are able to set grades and teams for reporting purposes, from their preferences page.

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To initially access your company site, you must link your account through your company's onboarding page (your company will have shared this link). 

After linking your account, you can switch your view to your company site at any time by clicking on the account dropdown in the menu bar, or selecting your company's logo at the top of the page.


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At GiveWheel, we strive at all times to deliver a service that meets the requirements and expectations of our users. We understand that there may be occasions when you may not be happy with the service you have received. If our service has failed to meet your expectations, we ask that you let us know. We will try to address your concerns, learn from our mistakes and improve the service that we offer.

To raise a complaint, please visit our complaints policy.

 

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As many as you require – this can be configured any time within the administration portal.

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As many as you’d like. We know that every company has their own preference and that some like to support a single charity whilst other prefer to partner with multiple charities.

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There is no limit to the number of fundraisings that individuals and companies can run on GiveWheel.

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A fundraising event can be set up within a minute, raising money for one or up to 100 charities in a single fundraiser. If a charity is not on the platform, we can add the charity the same day.

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Fundraising events can be run by a company admin or employee. In both cases, the fundraiser will have the option to fundraise for as many charities as they wish in a single event.

It is also possible to create a fundraising series / team pages to link multiple events together e.g a team run with a combined target).

There are a number of options available when setting up a fundraising page:

  • Team Events: Choose between a single fundraising page for the whole team, or multiple individual pages linked together with a combined target. These pages can raise money for the same, or different charity beneficiaries.
  • 'Event Ticketing': Add a quick donation button for a specified amount. This can be used for event entries / tickets, or to add a 'recommended' donation (e.g a pub quiz with an optional contribution). Note that Gift Aid is not eligible, if payment is compulsory to enter an event / receive a service.
  • Custom thank you messages: Optional thank you message for your donors.

Company Admins will additional options when creating their fundraising event:

  • Mark as official company run fundraising event (should be ticked whenever an event is being run by a company as opposed to individuals).
  • Allocate fundraising event to an office/location/site set up previously.

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For larger donations (£1000), individuals and businesses may want to generate an invoice. This allows any memo details to be added for reporting purposes. Invoices also have the additional advantage of being settled through bank transfer, rather than card payment. 

To generate an invoice linked to a fundraising page, navigate to the fundraising page you wish to donate to and add /bank-transfer/ to the url. Alternatively if you enter an amount >£1,000 on the donation page, we will automatically prompt the choice of bank transfer and invoice generation.

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Yes – you can share a link to any charity or fundraising page for users to enter their donation amount, at which point they will then be securely redirected to Stripe to facilitate payment

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GiveWheel prices on a banded, rather than 'per seat' model. This means that you do not need to notify GiveWheel for incremental headcount changes. However, if headcount changes significantly e.g increases from 60 to over 100 or 400 to over 500 employees, you are required to notify GiveWheel in line with our licence agreement.

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The platform can be used to track pro bono work. From conversations we have had with law firms, we understand that a number do have existing processes for tracking pro bono work. As such, we can also process CSV imports, for companies to centralise and report on pro bono work, even if they choose not to record these activities through GiveWheel.

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GiveWheel charges 0% platform fees and enables fundraising for up to 100 charities in a single fundraising event. Auto-generate QR codes, track offline donations, create team pages and more.

When creating your fundraising page, you can choose multiple different charities to support, as well as the percentage allocation of the total funds, each will receive. You can choose between 1 and 100% for every charity. 

GiveWheel also offers a number of features specifically for company fundraising, including custom branded dashboards, all for free. Find out more information about our platform for businesses.

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Virgin Money Giving has now closed. However, this does not have to hinder your fundraising efforts.

GiveWheel fills the gap left by Virgin Money Giving, offering the ability for multi-charity fundraising. Users can fundraise for up to 100 charities in a single fundraising event, allocating between 1 and 100% to each charity. Take advantage of advanced functionality not previously available on other platforms: track donations offline, auto-generate QR codes, create team pages raising money towards a cumulative target and more...

Services for Businesses:

GiveWheel also offers a number of features specifically for company fundraising, including custom branded dashboards, all for free. Find out more information about our platform for businesses.

An ethical business model:

GiveWheel does not charge compulsory platform fees or take compulsory commission from donations, ensuring that more money goes to charities.

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Gift Aid is a tax relief allowing UK charities to reclaim an extra 25% in tax on every eligible donation made by a UK taxpayer.

GiveWheel enables donors to complete a Gift Aid declaration at the point of donation. This declaration is compulsory for donors intending to allow Gift Aid to be reclaimed on their donation and requires the donor to acknowledge and confirm that they, and their donation, meet the necessary requirements for Gift Aid. GiveWheel does not provide a Gift Aid reclamation service - charities either reclaim Gift Aid directly with HMRC with the donation reports provided by GiveWheel, or receive reclaimed Gift Aid through Charities Trust; a registered UK charity (no. 327489) that reclaim Gift Aid in their own name before transferring to the recipient charities. 

Note: Gift Aid cannot be claimed in some cases, such as where something is received in exchange for the donation. Refer to (https://www.givewheel.com/help/4/gift-aid-donor-guide/) for further details.

Gift Aid metrics on the platform are representative of how much Gift Aid is eligible to be reclaimed, not a guarantee that the charities have reclaimed Gift Aid.

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