How can we Help?

For any other issues relating to accessing your account, or recovering your account, please contact us.

There’s no charge or commitment for keeping a GiveWheel account - and we don’t contact you without cause. If you’d like to unsubscribe from our communication, you can update your contact preferences.

Having an account with us lets us give you the best level of service possible. You'll be able to donate faster when you next visit us, and you'll have access to your donation and impact history.

However, if you would still like to delete an account, please contact us.

To raise a complaint, please visit our complaints policy.

You can update your name, personal details and profile picture under Edit Profile and your username, email address and password under Account.

Once logged in, navigate to your Profile > Notifications. From here you can opt in or out of specific email types from GiveWheel.

You also have the option to stop any charities contacting you if you’ve previously consented to this. Simply untick the ‘Charities can contact me’ option.

If you’re making a donation to a fundraising page, your donation and message will also instantly appear on the fundraising page.

All donations, whether to a fundraising page or as a one-off or recurring donation to a charity are included in the total on your dashboard, donating and impact pages.

If you need to view your donation history at any point, you can do so by navigating to your Profile > Subscriptions and Billing > View Billing History.