How can we Help?

If you wish to change the currency when donating, you can use the ‘Switch Currency’ button on any fundraising page. 

When donations are made in a currency other than GDP, these will be converted into GDP at the point of donation. Naturally, currency conversion rates vary and are correct at the time of the donation being processed. Wherever possible, GiveWheel seeks to achieve the best conversion rate for charities and utilises multiple disbursement providers to actively monitor rates.

If you attempt to donate more than £500.00 to any fundraiser on GiveWheel, we’ll automatically offer the choice of a bank transfer rather than a card payment. If you’re looking to donate less than this, you can manually pay by bank transfer by adding /bank-transfer/ to the URL of any fundraising page.

If a request for a refund is made after the donation has already been passed to the recipient charities, the donor should contact the charities directly who will take a decision on whether to provide a refund directly.

If we’re still in possession of the donation funds at the point the refund request is made, we only offer refunds in exceptional cases, and at our sole discretion. If we’re still holding the funds, we are usually able to facilitate refunds in the event of accidental duplicate donations, or where the wrong amount was donated.

We’re not able to offer refunds in cases where the donor has decided they no longer wish to donate, or the donor decided to donate via other means.

You can set up a recurring donation by selecting the ‘Donate’ button from your dashboard or by clicking here.

This will lead you to create a GiveWheel where you can add your charities and recurring donation amounts. Once ready, you can progress to making your first payment by card. We’ll then handle transferring your donation to each charity at the split you’ve specified. You’ll be charged each month on a recurring basis.

You’re able to amend your GiveWheel, or otherwise cancel this at any time via your dashboard.

You also have the option of making your donation amount public or hidden when entering your donation amount.

If you are donating anonymously, you can separately provide your details as part of a Gift Aid declaration. This will be passed to the charity to complete Gift Aid reclamation, but your details will not be shown on the fundraising page. If you do not wish to provide your details, you are able to opt out of the Gift Aid declaration when donating.

If you wish to cancel your recurring donation, you should navigate to Profile > Subscriptions and Billing.

When you make a donation to a fundraiser on GiveWheel, you’ll receive a receipt from our payment provider, Stripe, and a confirmation email from GiveWheel.

Within the confirmation email, there’s a link to edit your donation details. From this link, you can amend your displayed name, the message provided or add a Gift Aid declaration.

If you are unable to locate your confirmation email to amend your details, please contact us.

When you make a donation, you'll have the option to tick the Gift Aid declaration option and provide your details, enabling a charity to subsequently claim Gift Aid. This declaration is compulsory for donors intending to allow Gift Aid to be reclaimed on their donation and requires the donor to acknowledge and confirm that they, and their donation, meet the necessary requirements for Gift Aid.

You can add Gift Aid to your donation in most cases where you’re donating on your own behalf and you are a UK taxpayer.

You cannot claim Gift Aid in the following cases:
- where you’re making a donation in return for tickets, goods or services
- where you’re making a donation on behalf of another individual
- where you’re making a donation on behalf of a company
- where a charity is contributing to the cost of an event/challenge

GiveWheel does not provide a Gift Aid reclamation service but collects Gift Aid declarations from donors at the point of donation and makes these available to charities. For charities that have connected a Stripe account, donations on GiveWheel are made to the recipient charity who are entitled to reclaim eligible Gift Aid from HMRC themselves. GiveWheel makes this process easy by providing exportable, itemised donations reports that include Gift Aid eligibility.

For charities that have not connected a Stripe account, donations are made directly to Charities Trust (charity no. 327489) for disbursement to the recipient charities. Charities Trust reclaim Gift Aid on the donations in their own name and transfer both the donation and reclaimed Gift Aid monthly to the charities as specified by the fundraiser or donor, minus their disbursement fees.

Gift Aid metrics on the platform are representative of how much Gift Aid is eligible to be reclaimed, not a guarantee that the charities have reclaimed Gift Aid.