Frequently Asked

For charities that receive donations either via Charities Trust or Stripe, donations are disbursed monthly, even whilst fundraising events are ongoing. For this reason, it may not be possible to change the allocation on a fundraising page once donations have been received.

In instances whereby charities are requested for fundraising that are not already registered with Charities Trust, disbursement may take place after the event has closed and GiveWheel will contact the charities directly.


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Help Articles

Of course, our team is always here to help charities. Please submit a request via our contact form.

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When an individual makes a donation to a fundraising page, the donation is split into separate donations according to the allocation of recipient charities as set by the fundraiser. Reporting available to charities on GiveWheel details only the donation made in aid of each charity, rather than the total amount of the donation.

GiveWheel disburses donations on a rolling monthly basis and all donations within that period are aggregated. Charities are able to receive donations either via Stripe or through GiveWheel's non-profit disbursement partner, Charities Trust (charity no. 327489). GiveWheel does not charge platform commission and there are no disbursement fees incurred when using Stripe. For charities registered with Charities Trust, there is a 2.5% disbursement fee charged by Charities Trust.

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At GiveWheel, we strive at all times to deliver a service that meets the requirements and expectations of our users. We understand that there may be occasions when you may not be happy with the service you have received. If our service has failed to meet your expectations, we ask that you let us know. We will try to address your concerns, learn from our mistakes and improve the service that we offer.

To raise a complaint, please visit our complaints policy.

 

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To see all payments made and reconcile amounts received to donations, visit the donorstream tab on your account page and click export report.

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For charities that receive donations either via Charities Trust or Stripe, donations are disbursed monthly, even whilst fundraising events are ongoing. For this reason, it may not be possible to change the allocation on a fundraising page once donations have been received.

In instances whereby charities are requested for fundraising that are not already registered with Charities Trust, disbursement may take place after the event has closed and GiveWheel will contact the charities directly.


Read more...

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