Frequently Asked

Certainly. You can add your charity's logo and update your public page from your settings pages, including taking advantage of our editor to add custom formatting, photos and links to other websites. 

You can also include a personalised thank you message which will be automatically sent to your donors.

Can I have a custom designed page?

The ability to upgrade to a completely bespoke website and custom pages will be offered soon.

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Yes. We've got a range of buttons and banners you can use here.

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Fundraisers can include custom thank you messages for their donors when creating or editing their fundraising page. As part of the fundraising page creator, you will see an option to enter a message - any message here is included in automated confirmation emails sent to donors. To add a thank you message after the page has been created, select the Edit option on your page, enter your message, and Update Fundraising to save changes.

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To add an admin, ensure that the new user has created an account normally, through GiveWheel. Then navigate to your Account settings, click an admin and search for the user by email address.

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You can see how much you have raised to date and a breakdown by donation types (recurring, single and fundraising donations) from your dashboard page. A full list of transactions and donations received is visible on the donor stream tab.

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Help Articles

Certainly. You can add your charity's logo and update your public page from your settings pages, including taking advantage of our editor to add custom formatting, photos and links to other websites. 

You can also include a personalised thank you message which will be automatically sent to your donors.

Can I have a custom designed page?

The ability to upgrade to a completely bespoke website and custom pages will be offered soon.

Read more...

Yes. We've got a range of buttons and banners you can use here.

Read more...

Fundraisers can include custom thank you messages for their donors when creating or editing their fundraising page. As part of the fundraising page creator, you will see an option to enter a message - any message here is included in automated confirmation emails sent to donors. To add a thank you message after the page has been created, select the Edit option on your page, enter your message, and Update Fundraising to save changes.

Read more...

To add an admin, ensure that the new user has created an account normally, through GiveWheel. Then navigate to your Account settings, click an admin and search for the user by email address.

Read more...

You can see how much you have raised to date and a breakdown by donation types (recurring, single and fundraising donations) from your dashboard page. A full list of transactions and donations received is visible on the donor stream tab.

Read more...

As part of a charity's page, we encourage all organisations to add impact details. These are quantified and provide an indicative representation of the impact an individual has made, through all their donations to date.

Example: a user has donated £55 to your organisation in the year, and your impacts are set as 1. £20 = Vaccination(s). 2. £10 = Clean water for an individual. 3. £5 = Meal(s). A user will see their impact as:

  • 2x Vaccinations
  • 1x Clean water for an individual
  • 1x Meal(s)

Note: these impacts are presented to the user as an indication/representative. The charity does not have to use funds for these specific purposes.

We recommend that charities list quantifiable impacts/metrics, such as meals funded, helpline hours, individuals helped, rather than non-specific such as funding research. Examples of impact descriptions:

GOOD: £5 = mosquito nets

POOR: £5 = helping prevent malaria

GOOD: £150 = bed in a homeless shelter for a week

POOR: £65 = helping cure disease


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Donations received (single, recurring and fundraisings) are aggregated after Stripe (our payment processing partner) fees have been deducted (1.4% + 20p per customer transaction). No platform fees are taken by GiveWheel.

To receive payouts, please click the 'Connect with Stripe' button. You will then be prompted to create an account.

On the 1st day of each month, all unpaid balances will be transferred to your Stripe Account. If your Stripe balance is over £100, this will automatically be paid into your linked bank account.

You can also choose an instant payout. Please note, instant payouts are subject to a 1% + £2 Stripe fee.

It's a pleasure to be part of your fundraising journey!

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Posts allow you to engage with donors and contributors on GiveWheel. You can create posts from your dashboard. Any posts you create will automatically show up on your public page and in the feeds of users that follow your charity.

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