How can we Help?

To find donation details to arrange a refund, navigate to the donor stream tab. Clicking the export CSV button will download a report showing all transactions. To locate an individual supporter you can press Ctrl + F to search for the donor's details.

Using these details, you can verify that the request is from a legitimate donor and could issue a cheque in the post, or make a transfer. 

If you have already claimed Gift Aid, please contact HMRC directly.

For charities that have not connected a Stripe account, donations are made directly to Charities Trust (charity no. 327489) for disbursement to the recipient charities. Charities Trust reclaim Gift Aid on the donations in their own name and transfer both the donation and reclaimed Gift Aid monthly to the charities as specified by the fundraiser or donor, minus their disbursement fees.

GiveWheel does not charge platform fees nor disbursement fees.

Gift Aid metrics on the platform are representative of how much Gift Aid is eligible to be reclaimed, not a guarantee that the charities have reclaimed Gift Aid.

It takes less than 5 minutes and is completely free to start accepting donations.

When creating your fundraising page, you can choose multiple different charities to support, as well as the percentage allocation of the total funds, each will receive. You can choose between 1 and 100% for every charity. 

GiveWheel also offers a number of features specifically for company fundraising, including custom branded dashboards, all for free. Find out more information about our platform for businesses.

GiveWheel fills the gap left by Virgin Money Giving, offering the ability for multi-charity fundraising. Users can fundraise for up to 100 charities in a single fundraising event, allocating between 1 and 100% to each charity. Take advantage of advanced functionality not previously available on other platforms: track donations offline, auto-generate QR codes, create team pages raising money towards a cumulative target and more...

Services for Businesses:

GiveWheel also offers a number of features specifically for company fundraising, including custom branded dashboards, all for free. Find out more information about our platform for businesses.

An ethical business model:

GiveWheel does not charge compulsory platform fees or take compulsory commission from donations, ensuring that more money goes to charities.