At GiveWheel, we strive at all times to deliver a service that meets the requirements and expectations of our users. We understand that there may be occasions when you may not be happy with the service you have received. If our service has failed to meet your expectations, we ask that you let us know. We will try to address your concerns, learn from our mistakes and improve the service that we offer.
When you contact us, make it clear why you are unhappy, and how you believe we can resolve the problem. If we are able to, we will address the complaint and put right anything we have done wrong as quickly as possible. .
Complaints should be raised within four weeks of the last contact with a member of our staff, or within four weeks of the date of the incident you have concerns about.
We will not generally accept complaints raised later than this and then only in exceptional circumstances.
We will generally acknowledge receipt of a complaint about our services within one week.
In normal circumstances, we will respond within four weeks. If we are unable to respond within that time, we will let you know.
If we find that the complaint is justified, we will let you know what action we intend to take to remedy the problem. Please note that we cannot offer financial compensation.
To raise a complaint, please contact us at support@givewheel.com
Alternatively, you can also contact us by post at GiveWheel Ltd, 85 Great Portland St, London, W1W 7LT