GiveWheel is typically unable to offer refunds as we pass the money to charity beneficiaries on a regular basis. Once the money has been sent we ask donors to contact the charity who will take a decision whether to refund directly. 

To find donation details to arrange a refund, navigate to the donor stream tab. Clicking the export CSV button will download a report showing all transactions. To locate an individual supporter you can press Ctrl + F to search for the donor's details.

Using these details, you can verify that the request is from a legitimate donor and could issue a cheque in the post, or make a transfer. 

If you have already claimed Gift Aid, please contact HMRC directly.